Mona trains new volunteers at the front desk (which is the first interface applicants encounter when they come to the CSS office), compiles and organizes data for grant-writing and record keeping, assists with camp policies and program planning, and keeps the paperwork organized for tracking client progress during their stay in a Safe Spot community.
“Mona is amazing,” says CSS Co-Executive Director Kristin Fay de Buhr. “She is so fully committed in her heart and soul to the work of Community Supported Shelters. Mona is a wizard at keeping track of all the client program details, so many details, and she keeps everything very organized”.
Mona started as a front-desk volunteer in December 2015, helping new clients get on the waiting list for entry into a Safe Spot and sharing information with them about other useful community programs. As the mission of CSS expanded, Mona was asked to join the office staff, starting at 18 hours a week in 2016. She now works approximately 32 hours a week, and the work of keeping records of the myriad parts of the organization continues to grow.
The role of service coordinator keeps morphing as the organization has grown over the past several years. “The position is not set in stone by any means,” Mona says. “It keeps evolving as we see what’s needed to keep the camps and program running as efficiently as possible.”
